Privacy Policy

Last updated: August 15, 2026

1. Data We Collect

We collect the following categories of personal data:

  • Account Data: Name, email, phone number, company name, role
  • Usage Data: Login times, features used, pages visited
  • Payment Data: Billing address, transaction history (payment details processed by third-party providers)
  • Device Data: IP address, browser type, operating system
  • Communication Data: WhatsApp messages (for ticket/work order creation)

2. How We Use Your Data

  • Provide and maintain the CMMS platform services
  • Process transactions and send billing notifications
  • Improve our services through usage analytics
  • Send important service communications
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share data with:

  • Payment Providers: PayPal, Midtrans for payment processing
  • Cloud Infrastructure: Hosting and storage providers
  • Legal Authorities: When required by law or court order

4. Your Rights (GDPR)

Under GDPR and applicable data protection laws, you have the right to:

  • Access: Request a copy of all personal data we hold about you
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data ("right to be forgotten")
  • Data Portability: Export your data in a machine-readable format
  • Restrict Processing: Limit how we process your data
  • Withdraw Consent: Revoke previously given consent at any time

To exercise these rights, visit your Account Settings or contact our Data Protection Officer.

5. Data Retention

  • Account data: Retained while your account is active + 30 days after deletion
  • Audit logs: 90 days
  • Communication logs: 180 days
  • Payment records: As required by tax law (typically 7 years)

6. Security

We protect your data with:

  • 256-bit SSL/TLS encryption in transit
  • AES-256 encryption at rest for sensitive data
  • Multi-factor authentication (MFA)
  • Role-based access control (RBAC)
  • Regular security audits and penetration testing
  • Immutable audit trail for all data access

7. Cookies

We use essential cookies for session management and security. We do not use third-party tracking cookies. By using our platform, you consent to our use of essential cookies.

8. Contact

For privacy inquiries or to exercise your data rights: